At Luminara, your satisfaction is our priority. If you are not fully satisfied with your purchase, please review our return and refund policy below.
We accept returns only for defective or damaged products.
To be eligible for a return, you must contact us within 14 days of receiving your order.
Returned items must be in their original packaging and unused.
We replace items only if they are defective or damaged.
If you need to exchange an item for the same product, please email us at Luminara.sales@outlook.com with your order number and photos of the issue.
Once your return is approved, we will issue a full refund to your original payment method.
Refunds may take 5–10 business days to appear in your account, depending on your bank or credit card provider.
For hygiene and safety reasons, we cannot accept returns on:
Used products
Items without original packaging
Change-of-mind purchases
After fulfillment, we cannot cancel or refund your order unless the product is defective/damaged.
To initiate a return, please contact us at Luminara.sales@outlook.com with:
Your order number
Photos/videos showing the issue
A brief description of the problem
Our support team will review your request and provide instructions.